Terms of Service — Customer Space International

Effective date: 15 October 2026

1. Who we are

Customer Space Pty Ltd, trading as Customer Space International. Headquartered in Australia. Contact: taskers@customerspace.com.au

2. What we sell

Automotive mystery shopping, parts pricing intelligence, and customer feedback surveys, scoped per engagement. Prices shown on this site are starting-from rates in USD. Final pricing is confirmed in a written scoping proposal before work begins. Setup fees, where applicable, are disclosed at scoping — they are never added without your agreement.

3. Engagements

Work begins when both parties accept a scoping proposal. Deliverables, timelines, and pilot durations are as stated in the proposal.

4. Payment

Payment terms are set out in each scoping proposal (typically invoiced on delivery). Prices exclude GST/VAT/sales tax where applicable; any applicable tax is shown in the proposal.

5. Cancellation and refunds

Either party may cancel an engagement with 14 days' written notice. Work completed to the cancellation date is billable. Prepaid amounts for work not yet performed will be refunded within 30 days. Nothing in this section limits your rights under the Australian Consumer Law.

6. Acceptable use

You must not misuse this site or its forms (spam, scraping, submitting false data). We may suspend access for misuse.

7. Confidentiality

Program briefs, shopper identities, and findings are confidential to the engaging client unless agreed otherwise. We may publish anonymised, aggregated benchmarks (as in our Insights articles) without identifying clients or shoppers.

8. Liability

To the maximum extent permitted by law, our liability is limited to the fees paid for the engagement giving rise to the claim. Nothing in these terms excludes, restricts, or modifies any right you have under the Australian Consumer Law that cannot be excluded by agreement.

9. Governing law and disputes

These terms are governed by the laws of Australia. We will first attempt to resolve any dispute by good-faith negotiation, then mediation, before either party commences court proceedings.

10. Changes

We may update these terms from time to time. Material changes will be notified by posting the updated terms here with a new effective date. Continued use of the site after changes take effect constitutes acceptance.

11. Contact

Questions about these terms: taskers@customerspace.com.au